Frequently Asked Questions
Shipping
We ship to Asia but please contact us for further info.
Shipping Time
In Stock
West Malaysia - 2-3 working days
East Malaysia - 5-7 working days
Pre-Order (Out Of Stock)
2-4 Weeks once order is confirm with payment
We currently use City Link as our main shipping partner
Product
We have a 7 day refund policy, which means you have 7 days after receiving your item to request a refund.
No Refund is allowed after 7 days upon receiving your product.
After the Refund Period is over, no items can be refunded.
Only Manufacturing Defects, Warranty Claim is allowed
Please Contact refund@betaonlinestore.com for further assistant for product warranty claim
Other
Refund
*Please provide the details below and email to refund@betaonlinestore.com
1. Order Date:
2. Order No.:
3. Name:
4. Contact No:
*please attach proof of purchase and picture of tools
Step 1
Fill in all the details
Step 2
Attach proof of purchase in Email
Step 3
Send it to refund@betaonlinestore.com
Step 4
Someone will contact you within 2-3 working days to update you on the refund process
Pre Order / Out of Stock items will take 2-4 weeks depending on our Supplier.
You can contact us through our contact page!
We will be happy to assist you or "Chat with us"
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.